volume option has disappeared when i watch a video
I cannot listen to a video, it plays with image but no sound, a few days ago no problem and all of a sudden option bar for volume has disappeared and therefore has no sound coming out of it.
User profile for user:
norm123
User level:
Community Specialist
Hello apenna73
If this is for your iPhone or other iOS device, then check out the troubleshooting options below to see if you can sort it out.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
- Verify that the volume is set to a level you would normally be able to hear.
- Ensure that there is nothing plugged in to the headset jack or the dock connector.
- If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
- Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
- If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
- If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth. If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
- Restart the iPhone.
- If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
- If the issue is not resolved, please contact Apple Support.
Regards,
-Norm G.